PROBLEM LOGGING IN TO WHERE THE SHOWS ARE!! – I’VE PAID MY SUBSCRIPTION BUT IT SAYS I NEED TO PAY AGAIN… OR I’M JUST NOT SEEING ALL THE INFORMATION!
If you’re logging on to the subscriber portion of our website and the system is telling you that you need to subscribe to the PREMIUM EDITION or if all the fields are not showing, it means that although YOUR computer thinks you’re logged on… our server thinks you aren’t fully logged on.
You may find this doesn’t happen immediately… but after you’ve logged in and logged off a few times it does happen. The issue has to do with the caching on your computer and the storage of cookies. These make the internet seem to run faster… but it can also cause some problems.
To solve this problem we’ve created a video using Microsoft Edge which is a common browser. Most other browers work the same way. If you’re trying to clear the cache on an Iphone or on an Android device we created pages for those devices too. I’ll include links to both of those here on this page.